Mexhaus - About us
Ramirez Handels GmbH is a family business founded in March 2017 in the city of Freiburg, in the state of Baden-Wüttemberg, Germany. It was born out of the need of a Mexican, Jose Maria, who emigrated to Germany in July 2016, who missed the flavors of his homeland in his day-to-day life and could not find the products at his fingertips.
Due to the great acceptance of Mexican products on Mexhaus.de, an alternative for wholesale sales, ramirezhandels-gmbh.de, was instituted, which has also been a success among gourmets and ethnic stores.
After receiving advice from the Mexican community living in Europe and in order to continue growing, it was decided to explore a new market segment, so the introduction of authentic Mexican products in international stores was initiated. The formula turned out to be a success. Thanks to God and the trust of its customers, Ramirez Handels GmbH continues to bring a little piece of Mexico to Europe.
Our mission is to bring authentic Mexican food, through all possible distribution channels, to end customers, whether they are Mexicans or Mexican food lovers, satisfying cravings or making them miss the flavors of Mexico a little less throughout the European Union.
And our vision is to position ourselves through the different marketing channels, whether online, gastronomic and/or retail, as the most representative distributor of authentic Mexican products throughout the European Union.
The principles that govern the company are:
- Honesty before our internal and external customers through transparency, sincerity, openness, trust and credibility;
- Ensuring the excellence of the articles by monitoring the quality and identity of our authentic Mexican products;
- Passion, dedication and punctuality for the work we do and the products we provide.
- Customer orientation through listening and feedback. We provide personalized attention 365° to all our customers both external and internal;
- Problem solving and adaptability with solution-oriented thinking, through full guarantee to customers in returns, replacements and refunds;
- Teamwork as an important value with tolerance, respect, solidarity and consideration of others.