1. MEXHAUS loyalty points program
The loyalty points programme enables you to collect loyalty points when you purchase our products via our online shop, and then to convert and redeem these points into vouchers.
2. Participation
2.1. Teilnahmeberechtigt sind alle gewerblichen Personen, die sich auf mexhaus.de als Kunde registrieren und ein Konto anlegen.
2.2. Participation is free.
2.3. If you do not have a customer account in the online shop mexhaus.de, you are not entitled to the benefits arising from the loyalty points program.
3. Loyalty points
3.1. The loyalty points
As a registered online shop customer, you automatically collect loyalty points with every online purchase. The points are stored in your loyalty points account within your customer account on mexhaud.de after each purchase. For every € 1,- gross purchase value, you receive 1 loyalty point worth € 0.05. Credited loyalty points will be reversed if the purchase for which they were acquired is fully or partially canceled (e.g., return of goods, order cancellation).
3.2. Value of the Loyalty Points
Your points have a monetary value but cannot be exchanged for cash and/or paid out. The loyalty points are assigned to a single customer number and are non-transferable.
3.3. Redeeming the Loyalty Points
You can redeem your loyalty points for value vouchers. The number of loyalty points you redeem for a value voucher will be deducted from your loyalty points account. The conversion of loyalty points into value vouchers must occur within 12 months after the points are credited.
3.4. Expiration of Loyalty Points
The loyalty points are valid for 12 months from the order date of the goods. Loyalty points that are not converted within this period will expire and cannot be refunded, credited, transferred, or paid out.
4. Cancellation / termination of participation
Termination by the participant (customer)
The customer can terminate participation in the loyalty points program at any time without notice. Unredeemed/converted loyalty points will expire in this case without compensation. The termination must be in writing.
Termination by Ramirez Handels Ges.m.b.H
A termination towards individual participants (customers) by Ramirez Handels GmbH is possible at any time with a two-week notice period. An extraordinary termination for an important reason remains possible at any time without observing a notice period.
5. Termination of the loyalty points program
Ramirez Handels Ges.m.b.H. reserves the right to terminate the loyalty points programme at any time or to replace it with another programme. Any loyalty points that are still open can be converted into vouchers and redeemed until they expire. Cash redemption is not possible. Claims for damages by participants against Ramirez Handels Ges.m.b.H. are excluded. 6.
6. Change of the terms of participation
Ramirez Handels Ges.m.b.H. reserves the right to amend or supplement the conditions of participation in the loyalty points programme at any time with effect for the future, in particular in order to improve processing, extend customer benefits or prevent abuse. Changes or additions to the conditions of participation will be announced by publication on our website (mexhaud.de). If the participant does not object in writing to Ramirez Handels Ges.m.b.H., the changes are deemed to have been approved. Approval is also deemed to have been given if the participant has new loyalty points credited after receiving the amended conditions. In the event of objection, participation in the loyalty points programme is terminated and the consequences of termination (point 4) by the participant take effect.
7. Data protection
The personal and sales-related data obtained within the framework of the loyalty points programme shall be electronically stored and used by Mexhaus Ges.m.b.H. in compliance with the applicable statutory data protection provisions for the purpose of administering the loyalty points programme. When you participate in the loyalty points programme, the data required for the crediting of the loyalty points and the administration of your loyalty points account are collected, processed and used. This includes the customer number as well as the date, subject and value of the purchases. The data will only be used for advertising purposes to the extent permitted by law, e.g. for advertising by letter post. You can object to the use of the data for advertising purposes at any time with effect for the future or revoke your consent to the use of data for advertising purposes at any time, e.g. for the use of your email address for the email newsletter. Further details can be found in our data protection notice.
8. Questions about the loyalty points program
If you have any questions about our loyalty points programme, please contact our customer service in writing or by telephone, who will be happy to provide you with information.
